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You may find the downloadable files on this page helpful. Files are in PDF and Word formats and can be opened and read from here, or saved to your PC for future reference. To save to your PC, right click on the file icon and choose ‘save target as’; the target being the place on your computer where you would like the file to be saved. If you don’t want to save the file and have just been having a look, when you’ve finished viewing content simply close the document and you will return to this page.


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Skype info

A Wikipedia page about Skype, which provides information on how it has changed its security features since being taken over by Microsoft.
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Malware info

A link to a website page providing information about and links to tools to remove potentially dangerous malware from a PC, including Gameover Zeus and CryptoLocker.
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ICO info

An exchange of emails representing the up to date position that ICO is taking following the Edward Snowden disclosures and concerns about the suitability of Skype for online counselling.


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Online code of practice

Personal Information Online Code of Practice (from the Information Commissioner’s Office)

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BACP Guidelines

BACP Guidelines – Introduction to online counselling

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Professional Liability Insurance for Online Counsellors

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ACTO code

ACTO Professional Conduct & Code of Ethics

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International Society for Mental Health Online

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ACTO info

The Association for Counselling and Therapy Online info

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